Complaints

Let's Make It Right

We aim to provide fantastic service every time, but we understand that things don’t always go to plan. If you are unhappy with any part of your experience, we want to hear from you.

How To Make A Complaint

First, please contact our Complaints Team. Who are on hand to resolve any issues you may have.

Email: contact@rightsuredigital.co.uk

Phone: XXX

Post: Complaints Officer, RightSure Digital, Trident Court, Oakcroft Road, Chessington, Surrey, KT9 1BD

When putting your complaint in writing, the more detail you provide, the quicker and more effectively we can investigate and respond.

Please include;

Your full name – so we can verify your identity and locate your records.
Your address – to confirm your policy details.
Your policy number – helps us locate relevant information about your policy
A clear description of your concern – include as much details as possible about what happened, when it occurred and, if applicable, who you spoke with.
What outcome you’re hoping for – this helps us understand how we might resolve the issue to your satisfaction.

Providing this information upfront ensures we can begin looking into your complaint right away.

We're Regulated - What This Means For You

RightSure Digital is authorised and regulated to carry out insurance services in the UK by the Financial Ombudsman Service. A regulated broker gives you confidence, accountability and legal protection, making sure your insurance is in the right hands.

They also provide access to a formal complaints process, giving you the option to escalate issues to a free, independent dispute resolution service if something goes wrong.

If you’re not satisfied with how we’ve handled your complaint, you are able to refer it to the Financial Ombudsman Service https://www.financial-ombudsman.org.uk