Claims

Help is just a call away

When the worst happens, we’re here to support you every step of the way. We will help you though the claims process as smoothly and quickly as possible.

  • Support from our friendly team when you need it
  • Clear communication

Need to make a claim?

The sooner you let us know, the sooner our insurers can get to work and support you through the next steps. To start your claim, please call us on 01234 943 117, Monday to Friday, 9am–6pm.

Alternatively, login to your customer portal to access policy documents including claims helpline telephone numbers to report a claim directly to your insurer. To access your portal, please click here

What to have ready

When you call, please make sure you have the following information to hand:

  • Your policy number and property address
  • The date and time the incident happened
  • A clear description of what happened.
  • A crime reference number (if applicable)